Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

Natural Filters
Attn: Returns
36 Abbott Street
Cairns City, Queensland 4870
Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● To save on shipping, please send an email describing the issue with photos to returns@naturalfilters.com.au. We will reply with next steps as soon as possible.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+61 (0) 403 961 420
returns@naturalfilters.com.au

This return policy was created using Termly’s Return and Refund Policy Generator.